Couple denied boarding despite valid passes, spent night at airport; airline to pay Rs 62,000
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SpiceJet has been ordered by a Srinagar consumer commission to pay Rs 62,078 to a Haj couple denied boarding despite having valid passes. The airline, failing to appear, was found guilty of deficiency in service and unfair trade practice. The couple, returning from pilgrimage, faced a night at the airport and rebooked flights at a higher cost due to the airline’s inexplicable refusal to let them board.
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